DELIVERY
Products that are in stock and ordered before 2pm, Monday to Friday, will be despatched on the same working day.
Sensory Direct's Weighted Blankets, Weighted Jackets, Shoulder Wraps, Lap Pads and other handmade products may take 3-5 working days to be despatched if not in stock. We will endeavour to contact customers whose orders may be affected by any despatch delays.
- Delivery is FREE for online orders of £45 and above within Mainland UK (excluding Highlands, Offshore Islands and Northern Ireland).
- Mainland UK delivery charges are £3.95 Royal Mail and £5.95 for Courier delivery for orders under £45. (See FAQs for Courier Estimated Delivery Times).
- Small products are sent by Royal Mail. Larger products are sent by Courier for Mainland UK next day delivery. For smaller products that are in stock and ordered before 2pm, you can now select and pay for DPD Mainland UK next day delivery at the checkout stage.
- Some larger products may be delivered directly from the manufacturer.
- Please note we cannot deliver to a PO Box address.
- We are currently unable to ship outside of the UK unless you hold a trade account with us.
For full delivery information, please view the Delivery page.
RETURNS
We want you to be 100% happy with your purchase, but if you find that the product is not suitable you must return the product to us within 30 days of receipt for a refund or exchange of the same or similar. There are some exemptions to this, please view the Returns page for further information regarding Sensory Direct's Weighted Blankets.
Returns of sale products must be within 14 days of receipt.
To receive a refund or exchange, goods must be returned unused, in their original packaging and with all original documentation.
For full returns information, please view the Returns page.
Our Story
When my son was born with autism, my world changed & Sensory Direct was born
Ethan had been prescribed different forms of medication, and although they helped a little, I didn’t want to become reliant upon them, so Ethan’s Paediatric Consultant suggested a Weighted Blanket. I remember hearing this and thinking ‘what on earth is a Weighted Blanket’? At this stage I was blissfully unaware of how life changing that Weighted Blanket would become.
British Born Solutions
Sensory Direct’s principle drive and values are based on wanting to help and support others find their solution.
We strongly believe in our products and ensure that the same love and care that went into making my son’s first Weighted Blanket goes into every handmade product we produce here in Worcester. We pride ourselves on our Customer Service and we will do our utmost to find you a solution that works.