Order in stock products by 2pm on Thursday 19th December for same day despatch. Orders received after this date may still be despatched but we cannot guarantee delivery before Christmas.
Please note Christmas delivery is not guaranteed as once your products have been passed to the courier we have no influence or control over their delivery timeframes.
Products that are in stock and ordered before 2pm, Monday to Friday, will be despatched on the same working day.
Sensory Direct's Weighted Blankets, Weighted Jackets, Shoulder Wraps, Lap Pads and other handmade products may take 3-5 working days to be despatched if not in stock. We will endeavour to contact customers whose orders may be affected by any despatch delays.
Our Despatch Team will arrange for orders before 2pm to be despatched on the same day from our warehouse to our designated Courier service. Please note that the estimated delivery times are provided by the Courier and we do not have any control or influence over these. We will do our best to deliver your order on time however delivery times are approximate, and we accept no liability in respect of late deliveries. If your order is required urgently or by a certain date, please email info@sensorydirect.com and we will do what we can to meet your deadline.
Please note that we close our warehouse and sales office over all UK Bank Holidays and Christmas Eve through to New Year. Despatch will not take place during this time.
You can check the status of your order at any time by logging into your customer account via our website. A customer account will need to be created before placing an order, to use the order tracking service. Please read our ‘How do I place an order?’ FAQ for information on how to do this.
On receipt of your order please open all packages and thoroughly check for missing or damaged products as soon as possible. You must notify Sensory Direct of any missing or damaged products within 3 days of the delivery. If we are not notified of missing or damaged products within 3 days we are unable to claim from the carrier and we will be unable to refund or replace the missing or damaged products. If the packaging appears damaged and you do not have time to check the products you should sign the carrier's paperwork and add the word "Damaged".
Non-receipt of your order must be notified to Sensory Direct within 7 days of notification of despatch.
Please review our full Terms and Conditions.
Please review our FAQs for further information.
You can contact us by email on info@sensorydirect.com or call us Monday to Friday - 09:00 - 17:00 on 01905 670500.
